COMPANY FACTS
  • Headquarters: Fort Worth, Texas
  • Employees: 250+
  • 40+ years as a Wireless Services Provider
  • 24+ years as a Cellular Services Provider
  • 34+ years as a Consumer Electronics Retailer
  • Core Business: AT&T Wireless Licensed Provider (Cellular) – Master Distributor Agreement
  • Major markets in Texas & Arkansas
  • Proprietary Cellular & Multi-Product Billing Platform
  • Award-winning Customer Care Call Center
  • National CE Wholesale Distribution Business
  • Publicly traded as Teletouch Communications since 1994

About Teletouch Communications

For nearly 45 years, Teletouch has offered a comprehensive suite of wireless telecommunications solutions, including cellular, two-way radio, GPS-telemetry and wireless messaging. Teletouch is a leading authorized provider of AT&T (NYSE: T) products and services (voice, data and entertainment) to consumers, businesses and government agencies, as well as an operator of its own two-way radio network in Texas. Recently, Teletouch entered into national agency and distribution agreements with Sprint (NYSE: S) and Clearwire (NASDAQ: CLWR), providers of advanced 4G cellular network services. Teletouch operates a chain of 26 retail and agent stores under the "Teletouch" and "Hawk Electronics" brands, in conjunction with its direct sales force, customer care (call) centers and various retail eCommerce websites including: www.hawkelectronics.com and www.hawkexpress.com.

Through its wholly-owned subsidiary, Progressive Concepts, Inc. ("PCI"), Teletouch operates a national distribution business, PCI Wholesale, primarily serving large cellular carrier agents and rural carriers, as well as auto dealers and smaller consumer electronics retailers, with product sales and support available through www.pciwholesale.com and www.pcidropship.com, among other B2B oriented websites.

With over 70,000 subscribers and end-user customers, Teletouch estimates that it ranks among the top 10 Tier-3 U.S. wireless providers.*

Teletouch handles all direct aspects of the wireless customer relationship, including:

  • Initiating, entering and maintaining subscribers cellular, two-way radio and other service agreements;
  • Determining credit scoring standards and underwriting new account acquisitions;
  • Handling all billing, collections, and related credit risk through its own proprietary billing systems;
  • Providing all facets of real-time customer support, using a proprietary, fully integrated Customer Relationship Management (CRM) system though its own 24x7x365 Call Centers and the Internet;

Teletouch provides two-way radio and wireless data products and systems, primarily in East and North Texas. The Company maintains its own wireless frequency/spectrum and towers across North, East and Central Texas, with complete Logic Trunked Radio ("LTR") and Passport® services, providing seamless roaming across Teletouch's own network. The Company has enjoyed a partnership with Motorola (NYSE: MOT) for nearly 45 years as an authorized Motorola Service Station ("MSS"), as well as a full-line dealer for other Motorola two-way radio products. Additional manufacturer relationships provide Teletouch the capability to always give customers the best solution for their individual needs. More information on Teletouch Two-Way can be found at here.

In conjunction with the Company's two-way radio segment, Teletouch supplies law enforcement, fire departments, emergency providers, as well as other agencies in the safety & traffic industry various related products and installation services. Additional information and products for Teletouch's Emergency Vehicle Products group can be found at www.teletouchevp.com.

Looking ahead, Teletouch maintains equity positions in various cellular-related technology companies, including most recently, mobile applications developer/provider, Mobui Corporation - www.mobui.com. Teletouch's common stock is traded Over-The-Counter under stock symbol: TLLE. Additional information about the Teletouch family of companies can be found at www.teletouch.com.

* According to industry trade data and information provided by RCR Wireless magazine, 2008.